We will begin by taking time to address all of your questions and concerns. We also provide toys and treats for dogs and cats to minimize stress (with your consent). We use calming pheromones, which are hormones spread through scent, to help your pet relax. Larger dogs are examined on the floor in order to maximize their comfort. Smaller dogs and cats are given towels and no-slip mats for the exam table. We always use special precaution with instruments – from the needles we use, to the thermometers we provide. We even weigh cats in the exam room in order to limit their exposure to dogs.