From the very beginning of your visit, your pet will be treated kindly, gently, and with empathy. We begin by bringing your pet into the exam room as quickly as possible. This minimizes the time spent around animals that are unfamiliar to your companion.
We will begin by taking time to address all of your questions and concerns. We also provide toys and treats for dogs and cats to minimize stress (with your consent). We use calming pheromones, which are hormones spread through scent, to help your pet relax. Larger dogs are examined on the floor in order to maximize their comfort. Smaller dogs and cats are given towels and no-slip mats for the exam table. We always use special precaution with instruments – from the needles we use, to the thermometers we provide. We even weigh cats in the exam room in order to limit their exposure to dogs.
Felines are housed in a separate ward, which is complete with calming classical music, pheromones, and side-by-side kennels that limit exposure to unfamiliar animals. We always use Low Stress handling techniques, and we prioritize their well-being through a holistic approach to their experience. You and your pet will leave knowing that your experience was truly valued throughout your entire visit!